Privacy Policy

Last updated: July 16, 2026

RM Jones Horology, LLC, doing business as WAYBOUND Watches (“WAYBOUND,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit wayboundwatches.com, submit a project inquiry, purchase a watch, communicate with us, or otherwise use our services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

Information You Provide

When you submit an inquiry, request a quote, approve a project, make a payment, or communicate with us, you may provide:

• Your name
• Email address
• Telephone number
• Billing and shipping addresses
• Organization, unit, club, business, or group affiliation
• Watch preferences and project specifications
• Quantity, timeline, and other order information
• Messages, feedback, and correspondence
• Logos, artwork, photographs, reference files, or other materials you upload
• Information necessary to prepare invoices, complete orders, provide support, and resolve disputes

Please do not upload confidential, classified, export-controlled, unlawfully obtained, or otherwise restricted material.

Payment Information

Payments may be processed through Stripe or another payment provider. Payment providers collect and process payment-card, bank-account, billing, and transaction information under their own privacy policies and security practices.

WAYBOUND generally does not receive or store complete payment-card numbers, security codes, or complete bank-account credentials. We may receive limited transaction information, such as payment status, payment method, billing name, invoice amount, and the last four digits of an account or card.

Information Collected Automatically

When you use the website, Shopify and other service providers may automatically collect information such as:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring website
• Pages viewed
• Dates and times of visits
• General geographic area
• Cookie identifiers
• Website interaction and performance information

This information may be collected through cookies, pixels, logs, and similar technologies.

2. How We Use Information

We may use personal information to:

• Respond to inquiries and communicate with you
• Evaluate project feasibility and prepare estimates or quotes
• Design, source, assemble, test, and deliver custom watches
• Process deposits, final payments, refunds, and invoices
• Verify payments and help prevent fraud
• Purchase components and coordinate customized manufacturing
• Package, insure, ship, and track orders
• Provide customer service, repairs, and warranty support
• Maintain business, tax, accounting, and transaction records
• Enforce project terms, logo agreements, and other policies
• Improve the website, products, and customer experience
• Protect the security and integrity of our website and business
• Comply with applicable laws and lawful requests
• Send promotional communications when you have requested or consented to them

We will not use submitted logos or artwork for purposes unrelated to your project except as authorized by your Logo Agreement, another written agreement, or your separate permission.

3. Customer Logos, Artwork, and Project Images

You may provide logos, insignia, artwork, photographs, or other materials for use in a custom project. We may share those materials with component suppliers, engravers, dial manufacturers, printing vendors, or other service providers only as reasonably necessary to evaluate or produce the requested project.

We may photograph completed watches for quality-control, recordkeeping, portfolio, website, social-media, or promotional purposes only as permitted by your Logo Agreement, another applicable agreement, or your permission.

We do not claim ownership of customer-submitted logos or artwork merely because they are submitted through the website.

4. How We Disclose Information

We may disclose personal information to the following categories of recipients.

Shopify

Our website is hosted and supported by Shopify. Shopify may process website, device, cookie, inquiry, and customer information to provide its platform, security, analytics, and related services.

Payment Providers

Stripe and other payment providers may process information needed to create invoices, complete payments, prevent fraud, issue refunds, and comply with financial regulations.

Suppliers and Service Providers

We may provide limited information to vendors that assist with:

• Custom dials, engraving, printing, or component production
• Website hosting and technical support
• Email and communication services
• Accounting and recordkeeping
• Packaging and order fulfillment
• Fraud prevention and information security

We provide these parties only the information reasonably necessary for their services.

Shipping Carriers

We may disclose your name, delivery address, telephone number, email address, declared value, and shipment information to postal services, shipping carriers, insurers, and delivery providers.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with applicable law, regulation, subpoena, court order, or lawful government request
• Investigate suspected fraud or unlawful activity
• Enforce our agreements and policies
• Protect the rights, safety, property, or security of WAYBOUND, our customers, or others
• Establish, exercise, or defend legal claims

Business Transactions

Information may be disclosed or transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, or transfer of all or part of the business.

With Your Direction or Consent

We may disclose information for another purpose when you direct us to do so or provide consent.

5. Sale and Targeted Advertising

WAYBOUND does not sell personal information for money.

We do not knowingly disclose personal information for cross-context behavioral advertising. If our use of Shopify features, analytics tools, advertising technologies, or cookies changes, we may update this policy and provide any legally required privacy choices.

You may use available cookie or customer-privacy controls on our website to manage certain data uses where those controls are offered.

6. Cookies and Similar Technologies

Our website and its service providers may use cookies and similar technologies for purposes such as:

• Operating essential website functions
• Remembering preferences
• Maintaining security
• Measuring traffic and performance
• Understanding how visitors use the website
• Improving website content and functionality

You may be able to manage nonessential cookies through the privacy controls displayed on the website. You can also modify your browser settings to reject or delete cookies, although doing so may affect certain website functions.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including completing projects, providing support, maintaining business and tax records, resolving disputes, enforcing agreements, preventing fraud, and satisfying legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, payment system, or storage method can be guaranteed to be completely secure. You provide information electronically at your own risk.

9. Your Privacy Rights and Choices

Depending on where you live, applicable law may give you the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Obtain a copy of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain disclosures, targeted advertising, or profiling
• Appeal the denial of a privacy request
• Receive equal service without unlawful discrimination for exercising a privacy right

These rights may be subject to exceptions. For example, we may retain information required for tax, accounting, transaction, fraud-prevention, contractual, or legal purposes.

To submit a privacy request, contact us using the information in the Contact Us section below. We may need to verify your identity before completing a request.

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us. Transactional communications concerning an inquiry, invoice, active project, payment, shipment, repair, or legal notice may continue even after you opt out of promotional messages.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and delete it where required.

11. Third-Party Websites and Social Media

Our website may contain links to third-party websites or services, including Instagram, Shopify, Stripe, shipping carriers, and suppliers.

We do not control and are not responsible for the privacy, security, availability, or content practices of third parties. Your use of those services is governed by their respective terms and privacy policies.

12. International Processing

Shopify, Stripe, and other providers may process or store information in jurisdictions outside your state or country. Those jurisdictions may have privacy laws that differ from those where you live.

Where required, service providers use contractual, organizational, or other measures intended to protect information transferred across borders.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, website, service providers, legal obligations, or business operations.

The revised policy will be posted on this page with an updated “Last updated” date. Changes become effective when posted unless otherwise stated.

14. Contact Us

For questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, contact:

RM Jones Horology, LLC
Doing business as WAYBOUND Watches
Virginia Beach, Virginia, United States

Email: jonesrm2020@gmail.com
Website: wayboundwatches.com
Instagram: @waybound.watches

 

Privacy requests may be submitted through the contact or inquiry form available on our website or via email.